Privacy Policy

Introduction

Frankie & Paws ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through Stripe)
• Order history and preferences
• Communication preferences

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and updates
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information. Payment information is processed securely through Stripe and is never stored on our servers.

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

Contact Us

If you have questions about this Privacy Policy, please contact us at hello@frankieandpaws.co.uk